Returns & Exchanges

At Dubai Jewellery Store, we want you to be completely enamored with your purchase, offering a 30-day window for returns or exchanges on all unworn, authentic pieces. We ensure a seamless process to maintain the luxury experience you deserve from the moment you open your gold-foiled box.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the 'My Orders' section to select the item you wish to return and receive a unique Return Authorization Code.

• 2.
  Secure Packaging

  Place the jewellery in its original branded velvet box and protective outer packaging, ensuring all authenticity certificates and tags are included.

• 3.
  Complimentary Pickup

  Schedule a convenient time for our specialized luxury courier to collect the parcel directly from your doorstep at no additional cost.

• 4.
  Inspection & Refund

  Once our gemologists verify the condition of the piece, your refund will be processed to your original payment method within 5 to 7 business days.